Return / Refund Policy

About returned goods
We pay full attention to the handling product,
In the case of breakage or contamination that occurred during one delivery, the initial failure of the product,
If a product different from the delivery item arrives, only one week after arrival and unused items will be accepted by email within one week after arrival.
"We will only exchange them only to the same product.

In that case, we will replace the shipping cost after confirmation of the return product.
For the shipping cost of return, if the product different from the delivery, fouling, product failure, and delivered items are received during delivery, the Company will pay, so if it is sold out, it will be a refundable, so it will be compatible. give me. If the product arrives, please check the product even if you are your customer.


About refund

It will be refunded by transfer to various bank accounts.
(Note that the refund method in credit card settlement is based on a card company.) Please note that you can not handle money in cash registered mail.
Returned goods We will transfer to your designated account within 3 business days after arrival confirmation.


Exchange and return by customer's convenience

Please note that no refund due to the customer's convenience when the size of the delivered product does not match or different from the image.


Contacts and sending destinations for returned goods and replacement

contact address
TEL: + 8142-772-0216
email address

Sending address
Nanbu Bara City Chuo Ward, Kanagawa Prefecture, Nanbashi Honanobu Honami
Customer Support Center

※ When making inquiries, the name and order number at the time of purchase
Or please contact us if you have a phone number
Thank you for your cooperation.